Claims – LionLife Assurance
How to Claim

Claims

This page explains how the insured or a beneficiary can make a claim on a Lion Life policy.

Submit your claim fast and easy in any of these ways

  1. Submit a claim
    Chat to us on WhatsApp for assistance submitting your claim
  2. Email your claims
    Scan and email your claims to individual.claims@lionlife.co.za
Submit a Claim

We’re here when it matters most.

We’re Here to Help

Contact a Consultant

Call one of our claim consultants on:

Call
0860 111 839
Email
individual.claims@lionlife.co.za
5
What You’ll Need

Your Documents

The documents you will be required to submit could include:

1
A completed claim form
2
A certified copy of the death certificate
3
BI-1663 forms (also known as the notice of death)
5
A copy of the deceased’s ID
4
A clearly certified copy of the policyholder/claimant’s ID book or smart ID card
5
Stamped confirmation of bank details, i.e. bank statement

Your consultant may ask you to provide Lion Life with additional documents to assess the claim properly.

Fast Turnaround

Assessment Findings

Paid within 48 hours

All claims will be processed efficiently and quickly. Funeral cover claims will be paid out in 48 hours if all the correct documentation is submitted. Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the funeral benefit within 48 hours.

Send Your Documents

Scan or photograph every page, check that each one is clear and readable, then send them through on WhatsApp or by email. A consultant will confirm receipt and let you know if anything further is needed.

Send on WhatsApp
Funeral claims paid within 48 hours