Claims

This page explains how the insured or a beneficiary can make a claim on a Lion Life policy.

Submit your claim fast and easy in any of these ways

Submit a claim

Chat to us on WhatsApp for assistance submitting your claim
Email your claims

Scan and email your claims to individual.claims@lionlife.co.za
Fax your claims

to 086 614 2605 (please ensure that the fax details are clear by first making a photocopy and then faxing it through)

Submit a Claim

We’re here when it matters most.

Contact a Consultant

Call one of our claim consultants on:

Call

0860 111 839

Fax

+27 86 614 2605

individual.claims@lionlife.co.za

What You’ll Need

Your Documents

The documents you will be required to submit could include:

A completed claim form

A certified copy of the death certificate of the deceased

BI1663 forms

A certified copy of the deceased’s and the beneficiaries’ ID books/cards

Stamped copy of Claimants bank statement

Your consultant may ask you to provide Lion Life with additional documents to assess the claim properly.

Fast Turnaround

Assessment Findings

Paid within 48 hours

All claims will be processed efficiently and quickly. Funeral cover claims will be paid out in 48 hours if all the correct documentation is submitted. Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the funeral benefit within 48 hours.

Send Your Documents

Scan or photograph every page, check that each one is clear and readable, then send them through on WhatsApp or by email. A consultant will confirm receipt and let you know if anything further is needed.

Send on WhatsApp

Funeral claims paid within 48 hours