How to Claim
Claims
This page explains how the insured or a beneficiary can make a claim on a Lion Life policy.
Submit your claim quickly and easily in either of these ways:
-
Email your claim
Scan and email your claim to individual.claims@
lionlife.co.za
We’re here when it matters most.
We’re Here to Help
Contact a Consultant
Call one of our claim consultants on:
-
Call
0860 111 839
What You’ll Need
Your Documents
The documents you will be required to submit could include:
- A completed claim form
- A certified copy of the death certificate
- BI-1663 forms (also known as the notice of death)
- A copy of the deceased’s ID
- A clearly certified copy of the policyholder or claimant’s ID book or smart ID card
- Stamped confirmation of bank details, such as a bank statement
Your consultant may ask you to provide Lion Life with additional documents to assess the claim properly.
Fast Turnaround
Assessment Findings
Paid within 48 hours
All claims will be processed efficiently and quickly. Funeral cover claims will be paid out in 48 hours if all the correct documentation is submitted. Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the funeral benefit within 48 hours.
Send Your Documents
Scan or photograph every page, check that each one is clear and readable, then send them through on WhatsApp or by email. A consultant will confirm receipt and let you know if anything further is needed.
Send on WhatsApp (opens in a new tab)Funeral claims paid within 48 hours