Complaints Procedure | LionLife Assurance

Complaints Procedure

If you are not satisfied with your policy or the service of the Administrator, here is how to let us know.

How to complain

  1. Write to our compliance officer

    Write to the Lion of Africa compliance officer at our head office: 10th Floor, 2 Long Street, Cape Town City Centre, 8001.

  2. Include your supporting documents

    Remember to include all supporting documents.

  3. We acknowledge your complaint

    The compliance officer will acknowledge the complaint in writing and provide you with the contact details of the person most likely to resolve it.

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