Claims

This page will explain how the insured or a beneficiary can make a claim on a Lion Life policy.

Submit your claim fast and easy in any of these ways

  1. Upload your claim
    Scan and upload your claims. Upload your claim now
  2. Email your claims
    Scan and email your claims to individual.claims@lionlife.co.za
  3. Fax your claims
    to 086 614 2605 (please ensure that the fax details are clear by first making a photocopy and the faxing it through)

Contact A Consultant

Call one of our claim consultants on:

Your Documents

The documents you will be required to submit could include:

  1. A completed claim form
  2. A certified copy of the death certificate of the deceased
  3. BI1663 forms
  4. A certified copy of the deceased’s and the beneficiaries’ ID books/cards
  5. Stamped copy of Claimants bank statement

Your consultant may ask you to provide Lion Life with additional documents to assess the claim properly.

Assessment Findings

All claims will be processed efficiently and quickly.
Funeral cover claims will be paid out in 48 hours if all the correct documentation is submitted.
Life insurance pay-outs may take longer, depending on the nature of the claim, but we will attempt to process the funeral benefit within 48 hours.

Upload claim documents

Are you?
Policy Number
Policyholder
Your ID Number

Documents to be uploaded

Completed claim form received?
Upload your documents...
Certified Death Certificate received?
Upload your documents...
Certified ID-copy of the Deceased received?
Upload your documents...
Certified ID-copy of the Policy Holder / Claimant received?
Upload your documents...
BI1663 Form received?
Upload your documents...
Stamp copy of Policy Holder / Claimants bank statement
Upload your documents...

Additional documents required

Certified copy of Marriage Certificate
Optional: only applicable in case of Spouse claim
Upload your documents...
Proof that Child was a Student
Optional: only applicable in case of child > 21 years
Upload your documents...
Proof of Child being Disabled
Optional: only applicable in case of child > 25 year
Upload your documents...
Police Report
Optional: only applicable in case unnatural death
Upload your documents...