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Contact Information

FAIS Ombud:

Tel: 0860 663 247
Fax: 012 348 3447
Email: info@faisombud.co.za
Address: 125 Dallas Avenue, Menlyn Central
Waterkloof Glen, Pretoria
0010

Claims:

Tel: 021 461 8233
Email: Individual.claims@lionlife.co.za

Complaints:

Tel: 021 461 8233
Email: complaints@lionlife.co.za

General Legal Documents:

Complaints Resolution Policy
Conflict of Interest Management Policy
TCF Policy
Terms of Use
Privacy Policy
BEE Verification Certificate
POPI Policy
Competition T’s & C’s

Complaints Procedure

If you are not satisfied with this policy or the service of the Administrator, you can write to the Lion of Africa compliance officer at the head office address given above. Remember to include all supporting documents. The compliance officer will acknowledge the complaint in writing and provide you with the contact details of the person that is most likely to resolve it.

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